Aftersales & Customer Success Manager
Join the Future of Electric Watercraft
Roxen Innovations was born from a simple idea: Water adventure should feel effortless.
We set out to create an electric watercraft that breaks free from the weight, noise, and complexity of traditional machines. What emerged was something lighter. Quieter. Cleaner. A new way to move across the water.
Inspired by Scandinavian minimalism and a belief in sustainable exploration, Roxen Innovations builds products that don’t just perform, they feel natural. Intuitive. Human.
Whether it’s a quiet ride at sunrise, a fun ride with friends, or a quick journey from ship to shore, the ROXEN makes the water more accessible, more effortless, and more personal.
The Role
We are now looking for an After Sales & Customer Success Manager to own the customer journey once the sale is complete. This is a hands-on role with end-to-end responsibility for how we support, service, and grow with our customers. You are the voice of the customer and a key decision-maker at the intersection of product, service, partners, and community.
Together with the CCO you will work closely to develop and execute this part of the company’s growth strategy.
This role is based in Stockholm with travel as part of the job.
We offer a possibility to be part of a growing and dynamic company in the high tech EV sector, where we are changing the way you experience the water.
What You Will Do
Build the foundation
You build Roxen’s after-sales experience from the ground up. You define our service and warranty programs, set clear standards, KPIs, and ways of working, and make sure everything is built to scale as we grow.
Customer loyalty & engagement
You make sure every customer feels confident, supported, and inspired. Through support, training, and continuous dialogue, you turn ownership into long-term relationships and high satisfaction.
Technical service, warranty & support
You own the customer experience after delivery. Warranty cases, troubleshooting, and technical questions are handled with structure, calm, and accountability. You work closely with service partners and internal teams, setting a high bar for quality, clarity, and follow-through.
Upselling & added value
You identify opportunities for service packages, accessories, and upgrades that genuinely enhance the customer experience and strengthen long-term value.Dealer & partner enablement You build strong, trusted relationships with dealers and service partners. Through training, technical guidance, and clear service standards, you help them represent Roxen Innovations with confidence.
Community & events
You bring people together. You organize customer meet-ups and dealer events, helping grow a strong ROXEN community around our customers and partners.
Performance & continuous improvement
You track key metrics, spot patterns, and turn insight into action. Together with product and engineering, you help improve both the product and the experience around it.
What You Bring
• You have relevant education or equivalent experience in engineering, operations, customer success, or a related field.
• You have hands-on experience from after-sales, customer success, service operations, or technical support.
• You are comfortable taking ownership and making decisions, even when everything is not fully defined.
• You are curious and tech-native, with a genuine interest in understanding how products work.
• You enjoy learning, building structure, and improving systems over time.
• You care deeply about people, relationships, and long-term experience, not just short-term fixes.
• You thrive working across teams, partners, and cultures.
• You are a self-starter who enjoys building something from the ground up.
This role requires global travel. Experience from a hardware startup or scale-up is a strong merit.
Why Roxen Innovations
• Be part of a category-shaping company leading the transition to ultra-light electric watercraft.
• Work in a highly collaborative, small-team environment where everyone contributes and your work truly matters.
• Work close to the product and the people who use it.
• A creative environment where your ideas turn into real impact.
• A global role with genuine ownership and room to grow.
• This is not a support role. This is ownership.
Sounds fun and like a perfect fit? Please send your application via the form below!